Refund and Cancellation Policy

BharatStock is a digital API subscription service. This policy outlines how refunds and cancellations are handled for paid API plans purchased through our platform.

Cancellation

• You may cancel your paid subscription at any time from your dashboard (Billing → Cancel subscription). Cancellation stops future renewals; it takes effect at the end of your current billing period, and you retain access until then.
• After cancellation, your account reverts to the Free plan (50 requests/day) automatically at the end of the paid period.
• There is no long-term commitment or lock-in — plans are billed one billing period at a time and you can cancel whenever you like.

Refunds

Your statutory consumer rights come first. Nothing in this policy limits, excludes, or replaces any mandatory consumer protection rights you have under the laws that apply to you. Where any part of this policy conflicts with a right you cannot waive under applicable law, that statutory right prevails.

14-day right of withdrawal (EU, EEA, Switzerland, and the UK). If you are a consumer in the European Union, the European Economic Area, Switzerland, or the United Kingdom, you may have the right to withdraw from your purchase within 14 days of the transaction, without giving a reason.

Immediate delivery and loss of the withdrawal right. BharatStock is a digital service that is supplied immediately: your API key is activated and access begins as soon as your payment is confirmed. At checkout you are asked to give your express consent to this immediate performance and to acknowledge that, once we have begun supplying the service, you lose your 14-day right of withdrawal. Where you have given that express consent and acknowledgement, the withdrawal right no longer applies to that purchase. If you have not given it, your 14-day withdrawal right is preserved in full.

Separately from any statutory right, and subject to the rights above, we also handle refund requests as follows. Refund requests are reviewed individually; because the service is delivered and consumed immediately, discretionary refunds take into account factors such as how recent the charge is and how much of the plan's usage allowance has been consumed.

• Failed, duplicate, or incorrect charges (for example, being billed twice, or charged after you cancelled) are corrected — contact us and we will investigate and refund any charge made in error.
• Service problems. If the API is materially unavailable or not functioning as described for a sustained period during your billing cycle, contact us and we will review your account and consider a refund or credit.
• For other requests, refunds may be granted at our discretion. Whether or not a refund is issued, you can cancel at any time to stop future renewals (see Cancellation above).

How to request a refund

For purchases processed through Paddle (our authorised reseller and Merchant of Record for those transactions), you can request a refund or manage your purchase directly through Paddle's customer portal and Paddle's buyer support at paddle.net — Paddle handles billing, refunds, and tax for those orders and processes any approved refund to your original payment method.

You can also contact us directly by emailing [email protected] from your registered email address, including your account email and the approximate charge date, and the reason for your request. Emailing us is not the only route — it is in addition to the Paddle channels above. We will review your request and respond. The time for approved funds to appear depends on your bank or card issuer.

Service Delivery

BharatStock is a digital API service. There are no physical goods or shipments. Upon successful payment, your API key is activated instantly and access is delivered electronically to your account dashboard and registered email.